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Yo-Berries™

How many YO-BERRIES ™ come in a tub?

There are 35 YO-BERRIES ™ in each tub (5 pouches, with seven bites per pouch.)

Can I put a pouch in my child’s lunch bag, or my gym bag or purse?

Yes. Unlike fussy, regular yogurt, our berries are good travel buddies. YO-BERRIES ™ will last for a full day out of the refrigerator, and will even be good to eat a few days after. Just don’t forget to pop them back in the fridge when you get home to extend their shelf life!

Are these school safe?

Yes, all of our products are certified allergen free*, and safe to bring to school. *contains coconut

Should I store my YO-BERRIES ™ in the refrigerator when I receive my box?

Yes, although it’s not as urgent as our frozen bites (no risk of melting), you should put them in the refrigerator right away to ensure optimal taste and freshness, and keep them refrigerated for long periods of time.

What is the shelf life of YO-BERRIES ™?

Our YO-BERRIES ™ have a 50-day shelf life (way more than regular yogurt!)

Are YO-BERRIES ™ dairy free?

Yes, we make our own nondairy yogurt with coconut cream. It is boosted with sunflower protein, vitamin D, calcium and probiotics to match the nutrition profile of traditional yogurt.

Tell me more about the probiotics.

One serving contains 1 billion CFU of probiotics, which supports digestive health as part of a balanced diet and healthy lifestyle.

Is there a minimum order for YO-BERRIES™?

Yes, there is a minimum of 4 YO-BERRIES™ tubs per order. You can mix and match flavors, so go ahead and try them all!

Spoilage:

Even though it is uncommon, because our products are 100% plant-based, with no preservatives or artificial ingredients, there is still a tiny chance of mold appearing- just like it would in a fruit. If this happens, please let us know so we can address the issue.

Frozen Bites

How many frozen bites come in each cube?

There are a total of eight bites per cube (two trays, with four bites in each tray.)

How should I eat the bites?

With your hands! Our 100% plant-based skin allows you to hold the frozen bites without letting it drip on you. Wait 1-2 minutes, un-peel the plastic seal, pop the bites out of their tray from the bottom dimples, and enjoy!

Do I need to put the bites in the freezer right away?

YES! Just like other frozen novelties, they’ll melt if left out for more than 10 or so minutes. Once the box arrives at your house, open it immediately, follow our Dry Ice Handling Instructions (below) to remove the dry ice, and store the cubes in the freezer.

Are they really allergen free and made of all natural, plant-based ingredients?

Yup*, we use only ingredients from nature, and are certified Vegan, Gluten Free, Kosher, and non-GMO. Some of our ingredients are organic, like Organic Cane Sugar. *contains coconut

What are Gums and Alginates?

Alginates are vegetable-based fibers, which are part of the outer skin of our bites; these give our products their structure and let you hold them in your hand to enjoy. They’re also a good nutritional source of fiber. Gums are typical ingredients used in ice cream.

How long will these last in the freezer?

Our frozen bites have a shelf life of 18 months.

Fruit Bites

How many fruit bites come in each bag?

There are 35 bite-sized bites in each bag (5 pouches, with seven bites per pouch.)

Can I put a pouch in my child’s lunch bag, or my gym bag or purse?

Yes, that’s what they’re meant for! Our fruit bites will last for a full day out of the refrigerator, and will even be good to eat a few days after – like real fruit, you may see some wetness accumulate on the inside of the pouch and the skin of the bites if you leave them out for multiple days, but they are still perfectly safe to eat!

Are these school safe?

Yes, all of our products are certified allergen free*, and safe to bring to school.  *contains coconut

Should I store all of the bags in the refrigerator when I receive my box?

Yes, although it’s not as urgent as our frozen bites (no risk of melting), you should put them in the refrigerator right away to ensure optimal taste and freshness, and keep them refrigerated for long periods of time.

What happens if the dry ice or ice packs arrives evaporated/warm?

Don’t worry about it! Just put them in the refrigerator as soon as you open the box. Because the products traveled with dry ice, it should have arrived in perfect condition.

Spoilage:

Even though it is uncommon, because our products are 100% plant-based, with no preservatives or artificial ingredients, there is still a tiny chance of mold appearing- just like it would in a fruit. If this happens, please let us know so we can address the issue.

What is the shelf life of fruit bites?

Our fruit bites have a 50-day shelf life (way more than regular cut fruit!)

Ordering FAQ

I placed my online order! Now what?

Orders are delivered through the mail via our partners, be it FedEx, UPS, or USPS. Once packaged, you’ll get an email confirmation with your tracking information. We expect all orders to be shipped within two days of being packaged.

When will it get here?

In case you use your business shipping address or you’re off on a weekend adventure away from home, we strive to have all orders arrive on weekdays. If you placed your order at the end of the week, expect your package to arrive the middle of next week!

Do I need to be home when the box arrives?

Nope! The courier will leave your package at your doorstep unless your delivery preferences state otherwise. We’ve put a little extra dry ice in there to help the product stay cool as it gets delivered. But, be sure to open and store properly once you do arrive home.

What will be in the box other than what I ordered?

We ship our products with dry ice to keep them frozen during transit. The dry ice will be packed in plastic bags that are safe for you to handle; just dispose of the dry ice as we describe below in the Dry Ice Handling Instructions. The cubed bites and dry ice will be in a thermal liner inside the corrugated box to keep everything insulated and at the right temperature All packages you receive come with a short note from us on how to care for your product after transit, as well.

I ordered frozen bites and fruit bites, but only one of the two arrived. What happened?

Not to worry! Your order will come in separate boxes, each of which is expected to be delivered within two days of being packaged. Our frozen bites get shipped from a third party team that ensures your products will arrive as fresh as possible. Our fruit bites get shipped directly from us.

Dry Ice Handling Instructions

How to handle dry ice?

Dry ice keeps your food frozen while it travels.
 
Please do not touch the dry ice directly with your bare hands. Prolonged contact with skin can cause injury. 
 
When disposing of the product, please place the dry ice somewhere well-ventilated where the ice can evaporate safely. We recommend using a glove when handling the dry ice in the bag that it will arrive in along with your frozen bites. Keep away from children and pets!
 
If you don’t have any dry ice left in your box, it has dissipated in transit and you can disregard these instructions.

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